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F.A.Q's

Frequently Asked Questions

Need some help? No problem! Select from one of the following categories for our most frequently asked questions. If you don't see your question here, don't worry! Shoot us an e-mail and we'll make sure you're taken care of!

General

Ordering

Gift Cards

Returns

Shipping

GENERAL

I’m in love with something that’s out of stock in my size! What can I do?

There is a certain devastation that goes along with finding out that the perfect pants you had your heart set on are sold out. However, hope is not lost! It's possible we may have the item in stock in our store! Just give us a or call, e-mail us!

Do you have gift cards?

We sure do! You can purchase gift cards here. Check out our Gift Cards section below for more information!

 

Do you have any store locations?

Yeah, girl… come check us out! We're located at 2019 Knickerbocker Road in San Angelo, TX and we'd love to meet you! Of course, you can always shop with us 24/7 online, so go ahead... get your shop on!  

ORDERING

Can I place my order over the phone?

You've got our digits, and we would love to help you order over the phone! You can reach The Grigsby's Girls at 325-949-0610 Monday - Friday from 10 am - 6 pm CST. To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call. We don't want there to be a delay before your new closet candy is ordered!

 

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.  

 

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The Grigsby's Girls are always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.  

 

Where is my order confirmation?

Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please let us know.  

GIFT CARDS

How can I purchase a gift card?

Gift cards can be purchased online by clicking here, over the phone by calling 325-949-0610 or visit our store in San Angelo, TX. Gift cards that are purchased online will receive an email containing your gift card. If you purchased a gift card or over the phone, you may choose if you'd like to pick it up in store, have it mailed to you (or the recipient), or e-mailed to you (or the recipient).   

 

How can I redeem my gift card?

You can redeem your gift card online, over the phone or in our retail store. To redeem online, select the "Gift Card" payment method at checkout and enter your gift card number. If you need assistance with your gift card, please contact us and we'll be more than happy to help you!  

RETURNS

How long does it take to process my return?

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.  

 

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!

View our full Return Policy here.  

SHIPPING

When will my order ship?

The Grigsby's Girls work hard and fast to get most orders out within 2-3 business days. Don’t forget that they are home on the weekends and holidays just like we hope you are!  

 

How can I track my shipment?

Once your order has been shipped, you will receive an e-mail with your tracking information. Your tracking information can also be found by logging into your account here.

View all of our shipping information here.

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