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F.A.Q's

Frequently Asked Questions

Sizing

What size should I order?

We totally understand that all of our customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.

We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at grigsbysboutique@gmail.com and we will try to provide any information you need to make your decision!

I’m unsure about a size or I have a fit question. How do I find this information?

We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general sizing guide for general information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at grigsbysboutique@gmail.com and we’ll help you out!

Ordering

Can I place my order over the phone?

We would love to help you order over the phone!

You can reach us at 325-949-0610 Monday through Friday from 10:00 am to 6:00pm CST

To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call. We don't want there to be a delay before your new closet candy is ordered!

Please note that we are unable to take PayPal orders over the phone.

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, and PayPal on line. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Will I be charged sales tax on my order?

Applicable sales tax per State will be added automatically.

How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

 My order won't go through. What should I do?

If you receive an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please contact us by phone at 325-949-0610 Monday - Friday 10:00 am - 6:00pm CST or send an email to grigsbysboutique@gmail.com.

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once your order has been processed (usually within 2-4 hours) we will be unable to change or cancel your order.

Where is my order confirmation?

As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add grigsbysboutique@gmail.com to your safe sender list.

Shipping

When will my order ship?

Please see our shipping information section for more details.

Pick Up In-Store

When can I pick up my order?

Standard Orders
We need 1 business day to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!

Can I add or remove items from my order if it is pickup in-store?

If you need to make any changes to your order, please us as soon as possible. Making a change may delay when your order is ready for pickup, but it's our goal to make things right as soon as possible!

Returns

How long does it take to process my return?

Once we receive your return it will be processed within 5-7 business days. An in store credit will be issued to be used at your convenience.  This credit does not expire.

Can I return or exchange items that were purchased on sale?

All discounted sale items are final and cannot be returned or exchanged.  

View our full Return Policy.

 

I returned an item and have not received my credit yet! What do I do?

If you have not received information on your return within 5-7 business days after we have received it here, please let us know! You can email us at grigsbysboutique.com or call us Monday-Friday 10:00 AM-6:00 PM CST. Keep in mind that sometimes the email may filter into your junk or spam folder! 

General

 Do you have gift cards?

We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!

How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

Does my gift card code or store credit expire?

Gift card codes and store credit codes will expire five years from the date issued.

Do you have any store locations?

Yes… come check us out! We're located at 2019 Knickerbocker Road in San Angelo, TX and we'd love to meet you! Of course, you can always shop with us 24/7 online, so go ahead... get your shop on!  

 

 

 

 

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